Lynda Ling Taylor: A top-class practical speaker whose working knowledge is “second to none”
Experience
Scots born, Lynda originally trained as a nurse, and then studied behavioural science and psychology before working for World Health Organisation in India & Pakistan.
She joined the UK’s Industrial Society and worked in their Leadership and Industrial Relations departments. With them she originated the first joint supervisory/shop stewards training programme at Ford Motor Co. in their then militant plant at Halewood. She survived with flying colours and her industrial relations work extended to ICI, Shell UK + numerous other assignments on improving motivation, staff & customer relations.
Much of that work was covered in her early best selling books ‘ Not for Bread Alone’ and ‘ A Fairer Slice of the Cake – the task ahead’ . These books were mandatory reading on senior management MSc and MBA programmes worldwide. Her enthusiasm and expertise for organisations’ social and ethical responsibility was covered in another bestseller "Can you Succeed in Business & Still get to Heaven" which is being considered for republishing with her current case work 2008-9.
Articles
Business Executive - Feb 2009
Lynda King Taylor recently featured in Business Executive; A magazine for the business community.
Read the full article here
Global Success
Secondments followed to the UK Secretary of State for Trade & Industry, PA international management consultants in UK, Europe and New York, and Volvo in Sweden. Over the last 20 years she has worked across the globe from Caterpillar Tractor & IBM in the USA, South African Airways and other companies in Africa, to many public & private sector organisations in Thailand, Hong Kong, and those in the Far East, Gulf States, Middle East, and South East Asia - working with multi-cultural groups and diversity of disciplines, cultures, creed. Lynda also worked with European concerns as varying as Volkswagen, Finnair, Swedish State Power, Roche, IKEA and was keynote speaker at Exxon's global senior management conference (For reviews on her work see client feedback).
As a consultant Lynda has advised major manufacturing, financial and service organisations including Texaco, Nissan, IBM, Toyota, T-Mobile, Video Arts, Scottish Equitable, L’Oreal, Quality - Scotland, Kwik Fit, Hilton Hotels, BT, AT&T, Ford, Cathay Pacific, Philips, Scandia, Deutsch Telecom, Business Links, CGU, First Direct and in the public sector particularly with the UK’s Police Service, Army and the National Health Service where she has also served as a Lay Advisor on the Westminster Primary Care Trust.
accomplished author
Her own reputation was further strengthened when she was invited to write about her work published in the book Quality: Total Customer Service, in the prestigious UK Sunday Times Business Skills series. Following unparalleled success, the book became the authoritative source of reference in its field and Lynda was commissioned to produce its sequel Quality: Sustaining Customer Service, which quickly became another bestseller. Along with Sir John Harvey-Jones, the revered UK business leader and company doctor, they were the only two authors to simultaneously have two best selling books in the Business Top Ten list.
Another book was Corporate Excellence In The Year 2000and its accompanying audio book. In these works some of the UK's most innovative chief executives and business leaders that Lynda worked alongside gave their time to discuss with Lynda the criteria they regarded as being critical for future business success. She outlined the future strategies of organisations such as Asda, Hanson, Diageo, Hilton International, Whitbread, Marks & Spencer, Granada Group, The Halifax [now HBOS], the MET Police and others, as they came to terms with changing consumer, community and customer demands and diversity. In the Foreword, Sir John Harvey-Jones wrote of LKT's work " Every one of us can profit by reading Lynda’s studies and learning from them. Only open minds and an ambition to be the best as she says will enable us to survive in business."
Lynda writes on major disaster recovery issues and repairing reputation when life goes pear shape. She is currently working on a further book on this work. "Managing Catastrophe" is being launched later in 2007. Destined to be yet another unique bestseller, its publication in the current climate is timely, and details can be found on her website.
LKT writes regularly for many magazines and special reports for instance the Daily Telegraph. Pls see the Home page for recent articles.
Endorsements
LKT gives clear messages on how to run a successful business in the modern world and she has shown how simple rules have helped companies on the road to corporate excellence. Lynda's scope is certainly impressive.
"Your session was the most highly rated of our international customer symposium ... we do appreciate the energy you put into your presentation. 'Inspirational' was a much quoted reference in the feedback..as our Chairman said, 'Great!'
International telecoms services provider to multinational companies said of Lynda King Taylor on her call-centre management & staff development input: we are absolutely delighted with Lynda's work and her total professionalism in delivering.
She only had an hour's slot at the event at Manchester United, but we could have listened to her all day.
Delegates were extremely motivated by your enthusiasm, understanding and energy. You struck just the right chord, reassuring delegates they are a vital part of their organisations and pinpointing ways to be more effective for their managers.
The colour, independent and very different views that you (LKT) brought enhanced and enriched the conference enormously. I think your facilitation style was very entertaining and exciting for the people - thanks so very much from us all at ExxonMobil the world's no 1!
Whilst agreeing with our overall mission, she was always prepared to question our means of getting there. So much so that even the most cynical of our staff members were won around by her approach to managing change. 'A triumph'
Scottish Enterprise asked Lynda to make a presentation at their major awards evening for 'Investors in People'. A large business audience heard Lynda give - as Scottish Enterprise endorsed – an "entertaining and thought provoking presentation, receiving extremely positive feedback. Our entire team and audience felt the evening was a great success. Lynda made an excellent contribution
Thank you for speaking at our European Portfolio Congress. Your comments made a strong impression on the delegates, and we had very positive feedback one Salon took away 3 of Lynda's ideas to immediately change their business for the better.
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