Geoff Langston

Presentation title

Geoff Langston - Founder and Managing Director of Arizion Limited

Expertise

Geoff Langston is the Founder and Managing Director of Arizion Limited, the Customer Service Training and Leadership and Management Training company with a portfolio of clients in the private and public sectors, ranging from small businesses to large corporations in the UK and mainland Europe. His passion for excellent customer service and for enabling people at all levels to realise their potential is the foundation for the success he brings through his approach.

Experience

Geoff Langston

Geoff is a member of the Institute of Customer Service (ICS); the Institute of Leadership and Management (ILM); a founder member of the Customer Service Trainers Association (CSTA); a published author of articles about customer service and a qualified coach. He is a MBTI (Myers Briggs Type Indicator) Step 1 and Step 2 Practitioner; a Master Practitioner in NLP (Neuro Linguistic Programming); and formerly an Assessor for Investors in People (IIP).

With more than 30 years experience in customer facing environments, Geoff started his career in food retailing managing a variety of stores before moving into field management and then into a central support role successfully setting up and running a communications centre for the organisation. The role expanded to include management recruitment and development including succession planning for the group resulting in reduced staff turnover, increased competence, and management productivity.

A move into Human Resources at corporate headquarters saw Geoff develop, produce and deliver a customer service training strategy and programme for the organisation. This included trainer guides; team member packs and an industry award winning video. The material is still in daily use today.

Arizion Limited

In 2004, Geoff set up his own training business Arizion Limited, delivering executive coaching; leadership and management training; and customer service training. Geoff’s breadth of experience enables him to engage successfully at all levels within an organisation, from team members to executive management.

Arizion focuses on attitudes and behaviours that positively impact an individuals’, teams’ and therefore ultimately, on organisational performance.

Endorsements

What a speaker - Excellent

Geoff Langston of Arizion stepped in at very short notice and produced an inspirational session that was thought provoking, illustrated with two intriguing short videos, and really set the scene for out next session emphasising the importance of using the right language.