Derek Williams: Motivational Speaker and Customer Service Guru

Mission

To inspire great customer service in the UK so that other countries look at the UK and say 'what a great job the Brits are doing

Publications

World-wide selling author of "3-Dimensional Care" (a work-book for business owners and managers), Learning From Sport (inspiration and motivation for all) and a wide range of articles and tip sheets

Expertise

Building and growing businesses, especially through great customer service.

Experience

Derek is the UK's leading motivational Customer Services speaker. He helps businesses to create 'WOW!' in their customer service. Derek's services as a Professional Motivational Speaker are in demand from national and international corporations and business groups.

Derek is creator of The Wow! Awards and was Chief Executive of the Society of Consumer Affairs Professionals in Europe. He’s a regular guest on TV and radio programmes dealing with customer service issues.

Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a motivational speaker, investing in one of his books, or booking his company's consultancy services.

Derek's company has won five national customer service awards.

Derek Williams will show you how you can use great customer service to:

• Increase profits
• Increase staff retention
• Increase the fun in your business

Customers include: BT Cellnet, ATS Euromaster, Barclays, KPMG, Business Links, HSBC, Institute of Directors, Academy of Chief Execs, BBC, FIMBank of Malta, Hewlett Packard to name a few;

Endorsements

Mission: Dazzle and be Memorable - Mission Accomplished

Your presentation cost me 2 hours sleep - I woke at 2.00 am and jotted down 10 new ideas for service improvements

Last Night's seminar was truly awesome - it was a genuine privilege to be in the audience

With Derek's & his Team's help, our turnover has increased by 400%

Learn more...

• Contact us for more information on booking Derek Williams - motivational speaker - for your event
• Download a short recording of Derek presenting (MP3)
• Download a free chapter from Derek's book '3-Dimensional Care' (PDF)
• Buy '3-Dimensional Care'
• Visit Derek - motivational speaker on customer service - own site
• Visit The WOW! Awards for customer service site
• Visit Derek's previous business - Results for Business website